- March 14, 2024
- Account Updates
We wanted to let you know about an issue we encountered yesterday and early this morning with payor effective dates not populating correctly in OneView. We understand how important accurate information is, and we sincerely apologize for any confusion this may have caused.
What happened?
A script to edit data in the payor “effective date” field did not run properly. The team quickly realized there was an issue and started efforts to recover the data.
The good news: Our technical team have successfully fixed the issue!
- All payor effective date data are now back in its rightful place within OneView.
- The “Last Updated” date also reflects the most recent change made before yesterday’s update.
What this means for you:
You don’t need to do anything! Your data is completely restored and shows the correct information.
Our Commitment:
First, we sincerely apologize for any impact this situation created for your organization. We have a deep commitment to the integrity of your data and there not being any interruptions to credentialing activities. We are also committed to providing transparency in our continuous improvement activities so that you know the efforts we are taking to avoid this in the future. Modio will be de-briefing across multiple teams to fully assess the impact of this situation internally and externally to harden our process and ensure that the initiating event isn’t replicated in the future. Additionally, while Modio has very robust backup and recovery plans, which were utilized during this event, we recognize that we were not able to perform the restoration process as quickly as we anticipated due to processing limitations. Our team will be working to improve our capability to more quickly restore data that is lost should we ever encounter this type of situation in the future.
Questions?
Feel free to reach out to our friendly support team at support@modiohealth.com or through our chat service if you have any questions or concerns.
Thanks for your understanding!
The Modio Team